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follow the same procedure of Cypress Generic USB Device Installation;
check that EEPROM connection is enabled (EEPROM switch is set in a way to enable EPPROM connection to USB FX2 microcontroler);
warning

Note
EEPROM connection shall always be enabled during EEPROM programming.

Cypress firmware update tools and OpenFutNet can read and write the EEPROM:
1. 1. for example using CyControl (Cypress USB Control Center);
  2. for example using CyConsole (Cypress USB Console);
  3. for example using OpenFutNet recovery boot.

See also Cypress USB Control Center recovery boot and Cypress USB Console recovery boot videos for further information.